| Accession No. | M0116485 |
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| ISBN | 9780470444560 |
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| Call Number | 658.812 J12B 2009 |
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| Author | Jacka, J. Mike |
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| Title | Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller |
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| Edition | 2nd ed |
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| Imprint | Hoboken, NJ : Wiley, 2009 |
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| Physical | xiii, 322 p : ill |
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| Subject | Consumer satisfaction  (20) |
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| | Customer relations (38) |
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| สาขาวิชา | Faculty of Business Administration (3201) |
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| | Graduate School -- Master of Business Administration (3989) |
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| Added Entry | Keller, Paulette J |
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| URL Object |  ตัวอย่างหน้าปก |
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| Price | 3,250 |
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| Group | General |
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| Location |  Central Library - 2nd floor | |
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| ITEM NUMBER | LOCATION | ITEM CLASS | STATUS | CALL NUMBER | COMPONENTS
|
| M0116485 |
Central Library |
General |
Available |
658.812 J12B 2009 |
|
|
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