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Book 1 - 16 of 20 Row Call Number Heading 1 658.812 H529F 2010 5 star service : how to deliver exceptional customer service / Michael Heppell 2 658.812 J12B 2009 Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller 3 658.8342 B496C 2013 Contagious : why things catch on/ Jonah Berger 4 658.8342 S554C 1999 Customer behavior : consumer behavior and beyond / behavior and beyond Banwari Mittal, Bruce I. 5 658.812 J68C 1998 Customer orientation and market action / Michael D. Johnson 6 658.812 T584C 1998 Customer service : career success through customer satisfaction / Paul R. Timm 7 910 L425I 2004 Improving tourism and hospitality services / Eric Laws 8 P 658.812 B433M 2006 Magnetic service / Chip R. Bell, Bilijack R. Bell 9 658.812 B329M 1999 Managing service marketing : text and reading / John E. G. Bateson, K. Douglas Hoffman 10 658.812 W379M 1994 Market-driven management : using the new marketing concept to create a customer-oriented company 11 658 C722O 2009 Organizational behavior : improving performance and commitment in the workplace / Jason A. Colq 12 658.4013 G599Q 2006 Quality management : introduction to total quality management for production, processing, and se 13 658.4013 G599Q 2000 Quality management : introduction to total quality management for production, processing, and se 14 658.812 S998R 2005 Researching customer satisfaction and loyalty : how to find out what people really think / Paul 15 658.4012 S741T 1995 Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal 16 658.8 M212S 1992 The 6 imperatives of marketing : lessons from the world's best companies / Allan J. Magrath

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