| Accession No. | M0124303 |
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| ISBN | 9780273734383 |
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| Call Number | 658.812 H529F 2010 |
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| Author | Heppell, Michael  (2) |
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| Title | 5 star service : how to deliver exceptional customer service / Michael Heppell |
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| Edition | 2nd ed |
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| Imprint | Harlow, England : Prentice Hall Business, 2010 |
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| Physical | xvii, 241 p : ill |
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| Subject | Customer services -- Management  (7) |
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| | Consumer satisfaction (20) |
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| สาขาวิชา | Faculty of Business Administration (3200) |
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| | Graduate School -- Master of Business Administration (3987) |
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| | Graduate School -- Master of Engineering in Engineering Management (1294) |
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| | Graduate School -- Doctor of Philosophy in Information Technology in Business (2179) |
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| | Graduate School -- Doctor of Philosophy in Management (863) |
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| | International Program -- Business Management (4370) |
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| Added Title | Five star service : how to deliver exceptional customer service |
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| URL Object |  ตัวอย่างหน้าปก |
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| Price | 648 |
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| Group | General |
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| Location |  Central Library - 2nd floor | |
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