Accession No. | M0042950 c1 |
| M0042951 c2 |
ISBN | 0471382582 |
Call Number | 658.8120285 S838C 2000 |
Author | Sterne, Jim (2) |
Title | Customer service on the internet building relationships, increasing loyalty, and staying competitive / Jim Sterne |
Edition | 2nd ed |
Imprint | New York : Wiley, 2000 |
Physical | xvi, 351 p : ill |
Subject | Customer services -- Communication systems |
| Internet (Computer network) (162) |
| Internet marketing (85) |
สาขาวิชา | Faculty of Business Adminstration -- Marketing (279) |
| Graduate School -- Doctor of Philosophy in Information Technology in Business (2179) |
| Graduate School -- Master of Business Administration (3989) |
| Graduate School -- Master of Engineering in Engineering Management (1294) |
| International Program -- Business Management (4370) |
Price | 895 |
Group | General |
Location | Central Library - 2nd floor | |