| Accession No. | M0123040 c1 |
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| | M0123041 c2 |
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| ISBN | 9780071263931 |
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| Call Number | 658.8 Z48S 2009 |
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| Author | Zeithaml, Valarie A  (5) |
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| Title | Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler |
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| Edition | 5th ed |
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| Imprint | Boston : McGraw-Hill Irwin, 2009 |
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| Physical | xxviii, 708 p : ill |
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| Subject | Service industries -- Marketing  (18) |
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| | Customer services (45) |
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| | Marketing (271) |
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| สาขาวิชา | Faculty of Business Administration (3201) |
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| | Graduate School (2731) |
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| | International Program -- Business Management (4370) |
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| Added Entry | Bitner, Mary Jo (3) |
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| | Gremler, Dwayne D (3) |
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| URL Object |  ตัวอย่างหน้าปก |
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| Group | General |
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| Location |  Central Library - 2nd floor | |
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| ITEM NUMBER | LOCATION | ITEM CLASS | STATUS | CALL NUMBER | COMPONENTS
|
| M0123040 |
สำนักหอสมุด |
General |
Available |
658.8 Z48S 2009 |
|
| M0123041 |
สำนักหอสมุด |
General |
Available |
658.8 Z48S 2009 c.2 |
|
|
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