| Accession No. | M0019545 |
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| ISBN | 0814478840 |
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| Call Number | 658.812 A547K 1995 |
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| Author | Anderson, Kristin  (2) |
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| Title | Knock your socks off answers : solving customer nightmares and soothing nightmare customers / Kristin Anderson, Rom Zemke |
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| Imprint | New York : Amacom, 1995 |
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| Physical | xv, 143 p : ill |
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| Subject | Consumer complaints |
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| | Customer services  (45) |
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| | Marketing (271) |
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| สาขาวิชา | Faculty of Business Administration (3201) |
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| | Graduate School (2731) |
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| | International Program -- Business Management (4370) |
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| Added Entry | Zemke, Ron (3) |
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| Price | 550 |
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| Group | General |
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| Location |  Central Library - 2nd floor | |
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| ITEM NUMBER | LOCATION | ITEM CLASS | STATUS | CALL NUMBER | COMPONENTS
|
| M0019545 |
สำนักหอสมุด |
General |
Available |
658.812 A547K 1995 |
|
|
ไทย
