| Accession No. | M0065840 |
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| ISBN | 013005125x |
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| Call Number | 658.812 T877A 1991 |
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| Author | Tschohl, John |
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| Title | Achieving excellence through customer service / John Tschohl, Steve Franzmeier |
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| Imprint | Englewood Cliffs, NJ : Prentice-Hall, 1991 |
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| Physical | vii, 294 p : ill |
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| Subject | Customer services  (45) |
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| สาขาวิชา | Faculty of Business Administration -- Marketing (256) |
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| | Graduate School -- Doctor of Philosophy in Information Technology in Business (2179) |
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| | Graduate School -- Master of Business Administration (3987) |
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| | Graduate School -- Master of Engineering in Engineering Management (1294) |
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| | International Program -- Business Management (4370) |
|---|
| Added Entry | Franzmeier, Steve |
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| Price | 568 |
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| Group | General |
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| Location |  Central Library - 2nd floor | |
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