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Book 1 - 109 of 109 Row Call Number Heading 1 P 647.94023 G314S 2005 A survival guide for hotel and motel professionals / Alan Gelb, Karen Levine 2 Bound Journal Asian hotel & catering times 3 Australian hotelier 4 Better banquets : basic service skills [video cassette] 5 647.94 H988C 2001 Case studies in rooms operations and management / Jeremy Huyton, Sue Baker 6 647.94068 V183C 2009 Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen 7 Creative recruiting [video cassette] 8 RH 647.94 M423C 2008 Cultural background : does it influence mature travelers evaluation of hotel attributes? / Pet 9 Effective interviewing [video cassette] 10 Food and beverage suggestive selling [video cassette] 11 VC 00487 1986 Front office : guest realation 12 Front office : guest relations [video cassette] 13 647.94068 I83F 2002 Front office operations and management / Ahme Ismail 14 647.94068 A133F 1991 Front office : procedures, social skills and management / Peter Abbott, Sue Lewry 15 647.94068 A133F 2007 Front office : procedures, social skills, yield and management / Peter Abbott, Sue Lewry 16 VC 00561 1992 Front office quality service : suggestive selling 17 Front office : registering the guest [video cassette] 18 VC 00488 1990 Front office : registerung the guest 19 Front office upselling and suggestive selling [video cassette] 20 338.4764794 G573G 1995 Globalization strategy in the hotel industry / Frank M. Go, Ray Pine 21 VC 00484 1991 Guest service : building a professional team 22 Guest service : building a professional team [video cassette] 23 VC 00483 1988 Guest service : potting the guest first 24 Guest service : putting the guest first [video cassette] 25 VC 00498 1990 Hospitality : a word of opportunities 26 Hospitality : a world of opportunities [video cassette] 27 647.940683 M959H 1995 Hospitality management : a human resources approach / Laurie J. Mullins 28 647.94068 K73H 1994 Hospitality management : an introduction / Tim Knowles 29 647.940688 H828 2002 Hospitality marketing / Amrik Singh Sudan, editor 30 VC 00503 1988 Hospitality sales : closing the sale 31 Hospitality sales : closing the sale [video cassette] 32 VC 00500 1988 Hospitality sales : making the sales call 33 Hospitality sales : making the sales call [video cassette] 34 VC 00502 1988 Hospitality sales : overcoming objection 35 Hospitality sales : overcoming objections [video cassette] 36 VC 00499 1988 Hospitality sales : preparing for the sale 37 Hospitality sales : preparing for the sale [video cassette] 38 647.94068 J65 1992 Hotel and catering studies / Ursula Jones 39 647.940688 B8 1986 Hotel and food service marketing : a managerial approach 0-03-910682-9 40 647.94 G783H 1980 Hotel and motel management and operations / William S. Gray, Salvatore C. Liguori 41 647.94 G783H 1990 Hotel and motel management and operations / William S. Gray, Salvatore C. Liguori 42 647.94 G783H 1994 Hotel and motel management and operations / William S. Gray, Salvatore C. Liguori 43 647.94 G783H 1996 Hotel and motel management and operations / William S Gray, Salvatore C Liguori 44 647.94068 D415H 2008 Hotel asset management principles and practices / Greg Denton, Lori E. Raleigh and A.J. Singh 45 647.94 A569H 2009 Hotel front office : a training manual / Sudhir Andrews 46 647.94068 B246H 2011 Hotel front office management / James A. Bardi 47 647.94068 B246H 1990 Hotel front office management / James A. Bardi 48 647.94 A569H 1987 Hotel front office : training manual / Sudhir Andrews 49 647.94068 H832 2002 Hotel management / Amrik Singh Sudan, editor 50 647.94068 H832 1995 Hotel management and operations / Denney G. Rutherford, editor 51 647.94068 H832 2002 Hotel management and operations / Denney G. Rutherford, editor 52 647.94068 H832 2007 Hotel management and operations / Denney G. Rutherford, Michael J. O'Fallon, editors 53 647.94068 H832 2011 Hotel management and operations / Michael J. O' Fallon, Denney G. Rutherford, editors 54 647.94068 P142H 1989 Hotel/motel front desk personnel / Grace Paige, Jane Paige 55 647.94 W433H 1989 Hotel/motel operations : an overview / Suzanne Stewart Weissinger 56 647.94 W433H 2000 Hotel/motel operations an overview / Suzanne Stewart Weissinger 57 Hotel & travel 58 647.94 R953H 1990 Hotels, motels, and restaurants : valuations and market studies / Stephen Rusmore 59 VC 00491 1986 House keeping communication and motivation 60 VC 00490 1989 House keeping professional guestroom cleaning and ed 61 Housekeeping communication and motivation [video cassette] 62 Housekeeping : laundry operations [video cassette] 63 648.068 H842 2002 Housekeeping management / Amrik Singh Sudan, editor 64 Housekeeping professional guestroom cleaning [video cassett] 65 647.95068 B47 1989 How to excel in restaurant and hotel management 66 647.940683 M249H 1998 Human resource issues in hotel industry / R. K. Malhotra 67 VC 00481 1991 Improving communication skills 68 Improving communication skills [video cassette] 69 647.94068 W181I 2010 Introduction to hospitality management / John R. Walker 70 647.94068 I94I 1989 Introduction to hospitality management / Kathleen M. Iverson 71 647.94068 P888I 1988 Introduction to management in the hospitality industry / Tom Powers 72 647.94068 P888I 1995 Introduction to management in the hospitality industry / Tom Powers 73 647.94068 P888I 2003 Introduction to management in the hospitality industry / Tom Powers, Clayton W. Barrows 74 647.94 P888I 2003 Introduction to the hospitality industry / Tom Powers, Clayton W. Barrows 75 VC 00497 1988 Irain the trainet : preparing for training 76 Journal 900 Journal of Convention & Event Tourism 77 647.94 V4 1986 Managing hotels 0-434-92196-3 78 647.94068 N359M 1991 Managing hotels effectively : lessons from outstanding general managers / Eddystone C. Nebel 79 647.940688 R645M 1993 Marketing for the hospitality industry / John Roberts 80 647.94068 G935O 1999 Organizational behaviour in hotels and restaurants : an international perspective / Yvonne Guer 81 647.94068 K27P 1989 Principles and practices of management in the hospitality industry / James R. Keiser 82 647.94 K29P 1991 Professional bar manager's handbook / Edward M. Kelly, Richard Doyon 83 VC 00485 1992 Professional coortesy van service 84 Professional courtesy van service [video cassette] 85 Providing professional bell service [video cassette] 86 VC 00492 1989 Room service 87 Room service [video cassette] 88 647.94068 F754R 1993 Rooms at the inn : front office operations and administration / Dennis L. Foster 89 Sales tips : for small and economy properties [video cassette] 90 R 647.94068 E47S 1986 V3 Security 0-86612-028-9 91 Security : employee awareness and problem prevention [video cassette] 92 VC 00504 1987 Security : employee awarenss and problem prevention 93 Security key control and guest privacy [video cassette] 94 VC 00505 1987 Security key control ans privacy 95 Serving alcohol with care [video cassette] 96 647.94068 D256S 1990 So-you want to be an innkeeper : the complete guide to operating a successful bed and breakfast 97 647.95 S245S 1994 Successful pubs and inns / Michael Sargent, Tony Lyle 98 R 647.94068 D229S 1984 V13 Supervision 0-86612-016-5 99 Telephone skills : hospitality on the line [video cassette] 100 VC 00496 1991 Ten minutes trainer house keeping system overview 101 Ten minutes trainer housekeeping system overview [video cassette] 102 647.94068 M491B 1993 The business of hotels / S. Medlik 103 Train the trainer : preparing for training [video cassette] 104 647.94068 F6 1993 VIP. : an introduction to hospitality / Dennis L. Foster 105 647.94 C548W 2000 Welcome to hospitality : an introduction / Kye-Sung (Kaye) Chon, Raymond T. Sparrowe 106 647.94 C548W 2010 Welcome to hospitality : an introduction / Kye-Sung (Kaye) Chon, Thomas A. Maier 107 647.94 C548W 1995 Welcome to hospitality : an introduction / Kye-Sung (Sage) Chon, Raymond T. Sparrowe 108 647.94068 W66 1992 Working in hotels and catering 0-415-04783-8 109 Yield management [video cassette]

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