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CALL NUMBER 658.8 Z48S 2009
AUTHOR Zeithaml, Valarie A
TITLE Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
ITEM NUMBER M0123041
ITEM CLASS General
COPY NUMBER 2
LOCATION สำนักหอสมุด
ENTRY DATE 2011-Jul-30
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