| Accession No. | M0109867 c1 |
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| | M0109868 c2 |
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| ISBN | 1439167281 |
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| Call Number | 658.812 Z48D 1990 |
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| Author | Zeithaml, Valarie A  (5) |
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| Title | Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry |
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| Imprint | New York : The Free Press, 1990 |
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| Physical | xii, 226 p : ill |
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| Subject | Customer services  (45) |
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| | Service industries (8) |
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| สาขาวิชา | Faculty of Business Administration (3201) |
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| | Graduate School -- Master of Business Administration (3989) |
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| | Graduate School -- Master of Engineering in Engineering Management (1294) |
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| | Graduate School -- Doctor of Philosophy in Information Technology in Business (2179) |
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| | Graduate School -- Doctor of Philosophy in Management (863) |
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| | International Program -- Business Management (4370) |
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| Added Entry | Parasuraman, A (4) |
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| | Berry, Leonard L (3) |
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| URL Object |  ตัวอย่างหน้าปก |
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| Price | 1,030 |
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| Group | General |
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| Location |  Central Library - 2nd floor | |
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