Tag | Ind | Content |
001 | ## | 0006-3286 |
016 | ## | M0065840 |
020 | ## | 013005125x |
035 | ## | Main000063286 |
082 | ## | 658.812\bT877A 1991 |
100 | ## | Tschohl, John |
245 | ## | Achieving excellence through customer service /\cJohn Tschohl, Steve Franzmeier |
260 | ## | Englewood Cliffs, NJ :\bPrentice-Hall,\c1991 |
300 | ## | vii, 294 p : \bill |
650 | ## | Customer services |
690 | ## | Faculty of Business Administration \xMarketing |
690 | ## | Graduate School \xDoctor of Philosophy in Information Technology in Business |
690 | ## | Graduate School \xMaster of Business Administration |
690 | ## | Graduate School \xMaster of Engineering in Engineering Management |
690 | ## | International Program \xBusiness Management |
700 | ## | Franzmeier, Steve |
910 | ## | 568 |
930 | ## | General |
949 | ## | Central Library - 2nd floor |