| Tag | Ind | Content |
|---|
| 001 | ## | 0006-3286 |
| 016 | ## | M0065840 |
| 020 | ## | 013005125x |
| 035 | ## | Main000063286 |
| 082 | ## | 658.812\bT877A 1991 |
| 100 | ## | Tschohl, John |
| 245 | ## | Achieving excellence through customer service /\cJohn Tschohl, Steve Franzmeier |
| 260 | ## | Englewood Cliffs, NJ :\bPrentice-Hall,\c1991 |
| 300 | ## | vii, 294 p : \bill |
| 650 | ## | Customer services |
| 690 | ## | Faculty of Business Administration \xMarketing |
| 690 | ## | Graduate School \xDoctor of Philosophy in Information Technology in Business |
| 690 | ## | Graduate School \xMaster of Business Administration |
| 690 | ## | Graduate School \xMaster of Engineering in Engineering Management |
| 690 | ## | International Program \xBusiness Management |
| 700 | ## | Franzmeier, Steve |
| 910 | ## | 568 |
| 930 | ## | General |
| 949 | ## | Central Library - 2nd floor |
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