| Tag | Ind | Content |
|---|
| 001 | ## | 0006-2640 |
| 016 | ## | M0042950 c1 |
| 016 | ## | M0042951 c2 |
| 020 | ## | 0471382582 |
| 035 | ## | Main000062640 |
| 082 | ## | 658.8120285\bS838C 2000 |
| 100 | ## | Sterne, Jim |
| 245 | ## | Customer service on the internet building relationships, increasing loyalty, and staying competitive /\cJim Sterne |
| 250 | ## | 2nd ed |
| 260 | ## | New York :\bWiley,\c2000 |
| 300 | ## | xvi, 351 p : \bill |
| 650 | ## | Customer services \xCommunication systems |
| 650 | ## | Internet (Computer network) |
| 650 | ## | Internet marketing |
| 690 | ## | Faculty of Business Adminstration \xMarketing |
| 690 | ## | Graduate School \xDoctor of Philosophy in Information Technology in Business |
| 690 | ## | Graduate School \xMaster of Business Administration |
| 690 | ## | Graduate School \xMaster of Engineering in Engineering Management |
| 690 | ## | International Program \xBusiness Management |
| 910 | ## | 895 |
| 930 | ## | General |
| 949 | ## | Central Library - 2nd floor |
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